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IT Service Management & Quality Assurance

We assist organizations by providing ITIL advisory and developing effective IT governance framework covering the ITIL life cycle. We also implement and review industry best practices on ITIL including gap assessment, process alignment, process review, SLA alignment, KPI benchmarking, process implementation and service improvement journey. IT Service Management implementations seek to address problematic IT areas around customer satisfaction, process optimization and downtime among others, resulting in better business-IT alignment and several other tangible and intangible benefits.

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Our ITSM service offerings includes:

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Top performance improvement using leading practices

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Consulting around IT services (e.g. Service Catalog Definition, Service Desk Improvement and Service Level Definition and Management)

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ITIL process alignment with ITSM tools such as ServiceNow, Remedy and others.

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ITSM projects assistance - deploying subject matter specialists for specific ITSM assignments

We delivers a suite of quality assurance (QA) consulting services with a focus on Agile testing. Our QA consultants help you to:

Define team logistics including ideal team structure, tester-to-developer ratio, and physical logistics

Setup test and staging environments

Move from other testing methods to Agile including implementing lean measurement, defect tracking, traceability, and test strategy and planning

Mitigate risk and manage technical debt

Implement source control, build tools, build automation tools, and unit testing tools

Drive development with business facing tests

Implement tools for testing the GUI, API, and web services

Use best practices for writing tests

Understand the relationship between code design and test design

Implement scenario, exploratory, user needs, and persona and session testing along with acceptance tests

Work with the development team to implement unit tests

Select, install, and configure test data generation tools

Test for security, interoperability, reliability, maintainability, and install-ability

Perform load, stress, and scalability testing

Target memory management issues

Implement automation for continuous integration, build, and deploys

Understand the purpose of release planning, sizing, prioritization of stories, prioritization of defects, and perform test planning

Track test tasks and status

Implement regression tests

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We delivers a suite of quality assurance (QA) consulting services with a focus on Agile testing. Our QA consultants help you in performing iteration planning including writing task cards, creating testable stories, collaborating with customers, implementing iteration metrics, performing iteration demos, using retrospectives, and reviewing with customers and programmers the test cases and related documentation.

Our Software Quality Consultants will help you in:

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Identifying errors, faults, and failures and corresponding plans for verification, validation, and qualification

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Creating pre-project plans for error prevention and management

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Defining rules and processes for software compliance and quality

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Creating guidelines for peer reviews, staff training, and staff certification

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Defining test cases

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Identifying best practices for software delivery and quality in alpha and beta stages including revision management and planning for software quality