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ITIL Foundation Course

ITIL (Information Technology Infrastructure Library) Foundation course is an introduction to the management of the IT services to help businesses meet their goals. It guides the learners to clear the ITIL foundation exam so that they can later prepare for the ITIL intermediate level training courses.

Highlights of the Course

The Key Principles and Concepts of IT Service Management
The Benefits of Implementing ITIL in an Organization
The Service Management Processes and How They Map to the Service Lifecycle
The Basic Concepts and Definitions Related to the Service Lifecycle
The Activities and Roles Involved With the Service Lifecycle
The Relationship of Each Component of the Service Lifecycle and How They Map to Other Components
The Factors That Affect the Effectiveness of the Service Lifecycle
Case Study Based Approach to Learning the Core Disciplines of ITIL Best Practices

Benefits of ITIL for the Organizations Include:

Align IT Services With Strategic Business Objectives
Increase Competitive Advantage and the Value of the Business by Defining and Managing the Customer and Service Portfolio, and Reducing Costs and Risk.
Increase Competence, Capability, and Productivity of IT Staff
Improve User, Customer Satisfaction, End-user Perception and Brand Image With With Cutting-edge IT Technology
Provide a Practical Framework for Identifying, Planning, Delivering, and Supporting IT Services to the Business
Increase Business Productivity, Efficiency, and Effectiveness Through More Reliable IT Services
Define Processes With Clearly Documented Accountability for Each Activity